Terms of Service

Effective [date]

These Terms of Service ("Terms") are an agreement between you and [legal business name] ("SiteQuote", "we", "us"). They apply when you use the SiteQuote website at sitequote.net and the app at app.sitequote.net (together, the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you're using the Service for a business, you agree on behalf of that business, and "you" includes the business.

1. The Service

SiteQuote is software that helps contractors estimate jobs, create and send quotes, and manage customers, leads, referrals and team members. It also lets homeowners get ballpark estimates from contractors who offer an estimate page. Features vary by plan, as described on our pricing page.

2. Accounts

• You must be at least 18 and able to enter a binding contract.
• Give accurate information and keep it up to date.
• Keep your password secure. You're responsible for activity under your account, including activity by team members you invite.
• The account owner controls the business account, its billing and its team. Team members use the Service on the owner's behalf.
• Tell us right away at [support@sitequote.net] if you believe your account has been compromised.

3. Plans, trials and billing (contractors)

• Subscriptions: paid plans are billed in advance, monthly or yearly, and renew automatically until you cancel. Extra team logins are billed on the same schedule as your plan.
• Free trial: new business accounts get a 14-day free trial, which requires a payment card. Unless you cancel before the trial ends, your card will be charged for the plan you've selected when the trial ends.
• Changes: you can change plans or billing periods in the app. Changes may be prorated as shown at the time of the change.
• Cancellation: you can cancel any time in Settings → Plan & Billing. Cancellation takes effect at the end of the current billing period, and you keep access until then. [Confirm refund policy: e.g., payments are non-refundable except where required by law.]
• Price changes: we may change our prices. We'll give at least 30 days' notice before a price change affects your subscription.
• Founding members: founding-member pricing stays in effect for as long as your subscription stays active on the same plan. It doesn't carry over to a different plan.
• Taxes: prices don't include taxes, which may be added where required.
• Payments: payments are processed by Stripe. If a payment fails, we may suspend paid features until it's resolved.

4. Your content and data

• You own the information you put into the Service, such as your rates, customers, quotes, logos and documents ("Your Content"). You give us permission to host, process, display and transmit Your Content only as needed to provide and improve the Service.
• You're responsible for Your Content and for having the right to use it, including any customer information you enter and any logos or documents you upload.
• If you collect information from homeowners or customers through the Service, you're responsible for using it lawfully and in line with what you've told them, including your own privacy policy where required.
• You can export your lists to CSV and download quotes as PDFs at any time.

5. Estimates, prices and quotes

• SiteQuote is a tool. You set your own prices, and you're solely responsible for the prices, quotes, scope, warranties and contracts you give your customers, and for the work you perform.
• Default rates, production rates, coverage figures, material lists and market price ranges in the Service are general starting points, not advice or guarantees. Check them against your own costs, suppliers, local conditions and the products you use.
• Ballpark estimates shown to homeowners are approximate ranges, not offers or binding quotes.
• Any agreement for work is between the contractor and their customer. SiteQuote isn't a party to it, and doesn't perform, inspect or guarantee any work.

6. Emails and messages sent through the Service

• When you email a quote or invite a team member through the Service, the message is sent on your behalf. Send it only to people who have asked for it or have a business relationship with you.
• Don't use the Service to send spam, bulk marketing or misleading messages.

7. Referral programs

Contractors on eligible plans can run their own customer referral programs. The contractor sets the rewards and program terms, and is solely responsible for:

• deciding eligibility;
• paying rewards;
• any tax reporting;
• following the laws that apply to their program.

SiteQuote provides the tracking tools only, and doesn't pay or guarantee any reward.

8. Acceptable use

You agree not to:

• break the law, infringe others' rights, or upload anything harmful, fraudulent or offensive;
• try to access another business's data, or get around plan limits, security or access controls;
• reverse engineer, copy, resell or build a competing product from the Service;
• overload, disrupt or scrape the Service, or use automated means to access it except as we allow;
• share login credentials outside your team logins.

9. Our intellectual property

The Service, including its software, design, estimating methods, default content and the SiteQuote name and logo, belongs to SiteQuote and its licensors. We give you a limited, non-exclusive, non-transferable right to use the Service under these Terms while your account is in good standing. If you send us feedback, we may use it without obligation to you.

10. Third-party services

The Service relies on third-party providers, such as payment processing, email delivery and hosting. Your use of some features may also be subject to those providers' terms. We aren't responsible for third-party services we don't control.

11. Suspension and termination

You can stop using the Service and cancel any time. We may suspend or end your access if you breach these Terms, don't pay, or use the Service in a way that could harm us, other users or third parties. Where reasonable, we'll give notice first. After termination, we'll handle your data as described in our Privacy Policy. If you ask before your account is closed, we'll give you a reasonable chance to export Your Content.

12. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy and non-infringement. We don't warrant that the Service will be uninterrupted or error-free, or that estimates, calculations or default figures will be accurate for your jobs.

13. Limitation of liability

To the fullest extent the law allows, SiteQuote won't be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business opportunities, arising from or related to the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim arose, or $100 if you haven't paid us anything.

14. Indemnity

You'll defend and indemnify SiteQuote against claims, losses and expenses (including reasonable attorneys' fees) arising from:

• Your Content;
• your quotes, work or agreements with your customers;
• your referral program;
• your breach of these Terms or the law.

15. Governing law and disputes

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts located in [county] County, Pennsylvania, and you and we consent to their jurisdiction. [Optional: ask your attorney whether to add an arbitration clause and class-action waiver.]

16. Changes to these Terms

We may update these Terms. If we make significant changes, we'll notify account holders by email or in the app at least 15 days before they take effect. If you keep using the Service after the changes take effect, you accept the updated Terms.

17. General

These Terms and our Privacy Policy are the entire agreement between you and us about the Service.

• If any part of these Terms is found unenforceable, the rest stays in effect.
• Not enforcing a provision isn't a waiver of it.
• You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition or sale of assets.

18. Contact us

[legal business name]
[mailing address]
Email: [support@sitequote.net]